Consumer Law > Consumer Rights under the Consumer Protection Act, 2008 (CPA) > The Right to Choose (Including the Right to Choose to Cancel) Consumer Contracts > Cancelling Advance Bookings or Orders of Goods or Services
Cancelling Advance Bookings or Orders of Goods or Services
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Cancelling Advance Bookings or Orders of Goods or Services
- When making advance reservations, eg airlines/accommodation or placing orders in advance, the supplier has the right to require a deposit depending on thenature of the specific circumstances.
- Consumers do have the right to cancel such booking or order and will be liable for a “reasonable charge” depending on general industry practices, the length of time of the cancellation before the event, and whether an alternative consumer can be found. No charge may apply if the cancellation is due to death or hospitalisation.
- The above does not apply to specially made orders.
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