Help – Legal Fundi

Frequently Asked Questions

How do I use the Chatbot?

Follow the steps below and get access to Maya via the QR code. Or Login to legalfundi.com and click on the WhatsApp link.

What data can Legal Fundi provide based on people using the platform?

Legal Fundi can access real-time data reporting on the number of users, areas of risk, trends and areas for remedy and action.

What language does Maya use to give advice?

Currently, the advice is provided in English, but Afrikaans and isiXhosa are in testing mode and it is looking very positive. We hope to make the Chatbot multilingual and to allow people to ask questions…

Is my personal information protected if I use the Chatbot?

Yes. The platform does not have access to your name or any other information about you. The information collated in our data analysis is general and describes the types of legal questions raised by people…

Is the Paralegal Manual updated every year?

The aim is to provide annual updates of the online versions of the PLM, which includes the Legal Fundi Chatbot and the ETU PDF documents (but support and funding are required to allow this). Legal…

Can Maya connect you to an advice office or alternative legal support if you need more ‘warm body’ support?

Maya will normally provide you with information on an appropriate Community Service organisation (CSO) or government agency to contact, which matches your needs (linked to your WhatsApp conversation). In future we would like to provide…

Who can use the Chatbot?

Anyone can use the Legal Fundi tool. This includes individuals who need information on the law for themselves or their families or community, workers, trade unionists, paralegals and Community Development Workers who need help with…

What does it cost to use the Chatbot and how much data does it use?

Anyone can use the WhatsApp chatbot – it’s free! Our WhatsApp AI agent is designed to use as little data as possible—less than 1 kilobyte per message. Given the average data cost in South Africa…

How does Maya the Chatbot work?

You can access Maya on your mobile phone or on the Legal Fundi website: legalfundi.com. You type in your question and follow the prompts.

What Social Justice awards has Legal Fundi received?

Legal Fundi began in 2019 and has received various social justice awards, including co-winner of the 2021 HiiL Justice Accelerator programme and an International Labour Organisation (ILO) award for providing legal technology to support the…

What is Legal Fundi?

Legal Fundi Social Justice is a Non-Profit Company that helps people who cannot access or afford legal help. LegalFundi used AI to develop a WhatsApp advisor called Maya, which answers your legal questions and explains…

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