Particulars to take for a consumer law problem

1. Have you signed a contract with anyone for the goods you have bought?
2. Has anyone tried to repossess the goods you have bought or any other goods in your house?
3. Have you received any letters or court orders in connection with your repayments on the goods?
4. If you have received any letters or court orders, how did you respond to them?
5. Have you tried to sort out the problem by yourself, for example, by speaking to the accounts department of the other party or to the other party’s lawyer?
6. Did you make any arrangement with the other party to pay back the debt? What was the arrangement? Have you broken the arrangement, for example, by not paying your debt for a month?