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Customer Service Records for Small Businesses
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Customer Service Records for Small Businesses

Customer service is an important part of your business. Customer service records will show you whether you are keeping your customers satisfied or not and where you can improve things. Customer service records could include the following:

  • The number of customer complaints (or compliments) per week/month/year
  • The nature of the complaints (were they product or service related?)
  • The number of returns (and of which particular items)
  • The number of repairs made under warranty