close
close
Back to top

How can Consumers Lodge a Complaint?

As with the NCA, the Consumer Protection Act encourages consumers to first try to resolve their disputes with the company or service provider concerned. If they are not successful, they can lodge a complaint with the National Consumer Commission on Tel: 012 761 3200, Fax: 086 151 5229, Website: www.nccsa.org.za.

Consumers can also lodge complaints with the provincial Consumer Affairs offices:

EASTERN CAPETel 043 605 70220860 007 255
www.dedea.gov.za
FREE STATETel 051 400 95420861 102 185
www.edtea.fs.gov.za
GAUTENGTel 011 355 8006www.ecodev.gpg.gov.za
KWAZULU-NATALTel 033 264 2500www.kznded.gov.za
LIMPOPOTel 015 293 8300www.ledet.gov.za
MPUMALANGATel 013 752 3761www.mpumalanga.gov.za/dedt
NORTHERN CAPETel 053 839 8000www.economic.ncape.gov.za
NORTH WESTTel 018 387 7700www.nwpg.gov.za/economic
WESTERN CAPETel 021 483 5065www.westerncape.gov.za/dept/edat