A job reference letter is a letter from an ex-employer saying whether the employer thought the employee was a good employee or not. The Basic Conditions of Employment Act (BCEA) says employees are entitled to a written certificate of service when the employee stops working for that employer. The certificate of service sets out the full name of the employer and the employee, the job/s that the employee was doing, the date that the employee began working, the date that the employee ended work, and the wage at the time that the job ended, including payment in kind. (See S 42(a)–(g) of the Basic Conditions of Employment Act for details on what has to be included on the Certificate of Service)