Consumer Law > Consumer Rights under the Consumer Protection Act, 2008 (CPA) > The Right to Choose (Including the Right to Choose to Cancel) Consumer Contracts > The Cooling-Off Period and Cancellations from Direct Marketing to Consumers
The Cooling-Off Period and Cancellations from Direct Marketing to Consumers
Back to top
The Cooling-Off Period and Cancellations from Direct Marketing to Consumers
Consumers can cancel an agreement which they entered into as a result of direct marketing, within FIVE BUSINESS DAYS without penalty or charges with no explanation needed. If they have paid, they must be refunded in full within 15 business days of cancelling the agreement.
© 2024