ICASA exists to monitor all aspects of broadcasting in South Africa. For example, it must make sure that radio and television broadcasts are fair and that they represent the views of South African society.

MAKING A COMPLAINT TO ICASA

WHAT TYPES OF COMPLAINTS CAN YOU LODGE WITH ICASA? 

You can lodge a complaint against any service provider licensed by ICASA to provide communications services such as broadcasting, telecommunications or postal services.

Categories of complaints include complaints against: 

• Telecommunications service providers
• Postal service providers
• Broadcasting service providers

HOW TO LODGE A COMPLAINT WITH ICASA

• Conplaints against providers of telecommunications and postal services
  • First lodge a complaint with your service provider and get a reference number for your complaint
  • Give the service provider 14 working days to resolve the complaint
  • If the service provider fails to resolve the complaint in this time or if the response is not satisfactory, then you can refer the complaint to ICASA. 
  • Complaints must be in writing and can be lodged directly on the ICASA website or by completing a complaints form and emailing this to consumer@icasa.org.za, or by faxing  

Website details: https://www.icasa.org.za/pages/lodge-a-complaint

Complaint form: https://www.icasa.org.za/consumer-publications/consumer-complaints-form

Email:  consumer@icasa.org.za

Fax number: 012 568 3444

• Complaints against providers of broadcasting services

All broadcasting-related complaints must be put in writing and either be emailed to consumer@icasa.org.za, faxed to 012 568 3444, sent via post or lodged by walking into an ICASA office where you will have to make your complaint in writing. 

(See Resources: ICASA contact details)