“I applied for my grant four months ago and I have still not heard anything.”

If you do not hear anything after three months, you must go to the payout point or check your bank or building society account to see if your money is there.

If your money is not there, you must take action. You can go to the SASSA officer and ask when the money will come and why it is taking so long.

You can write to the SASSA office at the provincial administration in your province, or you can write to the Director General or Minister of Social Development. In

your letter you must ask for written reasons why your application has not been processed. Getting written reasons is your legal right. Always give your ID number (your grant number is often just your ID number.) You can get the help of paralegal, but do not make another application.

While you are waiting and you cannot survive, you should be able to get some money or food for the months that you are waiting, from the office where you applied. This is called a Social Relief of Distress Grant. It will be deducted from your grant once you get it. Take your ID book and your receipt of application with you to the office when you go to ask for relief.(See: Social Relief of Distress Grant)