As with the National Credit Act, the Consumer Protection Act encourages consumers to first try to resolve their disputes with the company or service provider concerned. If they are not successful they can lodge a complaint with the National Consumer Commission on their website using their e-Service portal.

These are the steps to make a complaint to the National Consumer Commission: 

1. Go to the NCC website complaints portal: https://eservice.thencc.org.za/Complaints/Complaintsinformation
2. Register and create a profile on the portal.
3. File the complaint giving as many details as possible, including the date of transaction or purchase, the date on which the dispute arose, the proof of purchase, steps taken to resolve the matter, and any other communication with the supplier. 

After filing a complaint, the consumer will be kept up to date through email notifications each time their complaint has been escalated until the complaint is resolved.

Consumers can also lodge complaints with the provincial Consumer Affairs offices. Use this link for contact details of different provinces: https://www.tourism.gov.za/AboutNDT/ProvincialConsumerAffairs/Pages/ProvincialConsumerAffairs.aspxh