There are other important records that may be kept depending on the type of business you are running. These include customer service records, inventory records and business safety records.

CUSTOMER SERVICE RECORDS

Customer service is an important part of your business. Customer service records will show you whether you are keeping your customers satisfied or not and where you can improve things. Customer service records could include the following:

• The number of customer complaints (or compliments) per week/month/year
• The nature of the complaints (were they product or service-related?)
• The number of returns (and of which particular items)
• The number of repairs made under warranty

STOCK CONTROL RECORDS

If you operate a small business, you need to keep control of your stock. This involves knowing how much and what kind of stock you have on hand.

BUSINESS SAFETY RECORDS

It is important to keep a record of the number of accidents that take place on your business premises. This will help you to take the correct action and ensure that you are complying with all health and safety laws.