13. SASSA Officers Are Rude to Grant Applicants
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13. SASSA Officers Are Rude to Grant Applicants
“At the payout point the SASSA officers are always very rude to us. They do not help us or tell us the right information.“
The law requires SASSA officers to treat people with dignity and provide them with correct information. The Batho Pele Principles also require that eight service delivery principles be implemented by all public servants. If you are not satisfied, you should lodge a complaint with the district or regional SASSA office. If you are still not satisfied you can write to the Minister of Social Development.
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