Mediation happens when people with a problem agree to have a third person act as a go-between to help them settle their problem. For example, two neighbours who are always fighting about neighbour issues can use a mediator to act as a go-between and help them reach a compromise. The mediator does not act as a judge and does not make a decision which the parties must follow.
(See Arbitration by the CCMA or Bargaining Council)
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