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Communication Skills for Paralegals

Paralegals can also now get formal diplomas at many colleges and universities. This section looks at how you can develop your communication skills with:

  • The person you are trying to help (‘the client’)
  • The people you have to contact on behalf of your client, for example the government, an employer, a store manager, and so on
  • The organisation or community to which you are accountable as a paralegal

Communication skills can involve the following:

  • Interviewing clients
  • Taking a statement
  • Listening to clients
  • Monitoring and evidence-gathering
  • Counselling
  • Advice-giving and problem-solving
  • Referring your client to other organisations or assistance agencies
  • Making telephone calls
  • Writing letters
  • Writing reports